2.Privacy Policy

What type of data do we collect?

Website www.phanes.si owned by Alfa biro d.o.o. collects the following personal data for business needs: name and surname, billing address, delivery address, e-mail address, phone number, coded password and other data the users enter into forms on the Phanes.si website. Alfa biro d.o.o. is not responsible for correctness of data entered by the user.
To ensure safety and trace ability, we also collect the IP addresses from which the users access our website. The website uses cookies to provide web services, advertising systems and other functions which could not be provided without cookies. Each individual user is assigned a session cookie at the beginning of each visit, which helps with identification and monitoring of the shopping cart.

Whether you allow websites the use of cookies or not, it’s entirely in your hands, but it should be noted that the page works optimally only if cookies are enabled in your browser.

The online store phanes.si uses the following cookies:

_session_unique token, sessional, Allows Phanes to store information about your session (referrer, landing page, etc).

_items_in_cart, sessional, stores information about the number of products in your cart

_cart_hash , sessional,  Stores information about the contents of your cart.

_logged_in_, unique token, sessional, stores log in information

-language, sessional, stores chosen language information

The manner and the purpose of personal data processing

By using the Phanes.si website, the user agrees to the rules and general terms and conditions applicable at the time of use, which are published on the same website. All changes of the rules and general terms and conditions are regularly published on the website, including the manner and purpose of processing of the collected personal data. We collect your personal information to better understand you and to enable us to personalize the Website, offers and promotions to your needs.  We use your information to:

  • manage, develop and improve the Website;
  • personalize our services, offers and promotions to you;
  • operate your account;
  • tell you about important changes to the Website and our offers;
  • develop and improve our products and services;


Subscription to the e-Newsletter:

The users can subscribe to the e-Newsletter to be informed of the novelties, marketing activities and other promotions, until the cancellation of subscription. For the purpose of e-Newsletter subscription, Alfa biro d.o.o. collects the following data: e-mail, IP address and, if the users subscribes as a registered member, name, surname, address, phone number.


You may choose to no longer receive marketing information from us by:

  • clicking on the “unsubscribe” link on the bottom of any of our e-mails;



Your personal information that you provide will be carefully protected and no third party will have access to them. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). For additional security we follow the Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. The PCI DSS was created jointly in 2004 by four major credit-card companies: Visa, MasterCard, Discover and American Express.

Our data protection policy is as follows:

Your personal data that you will give us in order to buy products from our online shop is secured and no third party has the access to it. Our data protection policy is the following:

  • We always tell you how we will use the data that you insert on our web site. This data is never accessible to any third party.
  • Customer data is stored on a safe server to which only authorized persons have access.
  • Our customer data is never sold or rented to any third party.


Connection to social networks

By clicking on the icon of the social network (Facebook, Instagram) on Phanes.si website, the user can access Phanes fashion. profiles on social networks and the posts of other profiles whose content is related to Phanes.

The Website may contain links to other sites which are outside our control and not covered by this Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.


Exclusion of liability

We reserve the right to disable or disable access to the Site due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we associate the right to cancel the contracts awarded, which has been affected by a technical error. In the event of cancellation of orders, we will notify you as soon as possible and provide you with further steps. You must ensure that you have adequate equipment protection (antivirus, etc.) before accessing and using the website. The buyer must ensure the appropriate security and confidentiality of the data used for registration on the website (e-mail address, password). The online store Phanes is making every effort to ensure the up-to-date and correctness of the information published on its websites. Nevertheless, the attributes of a product, delivery date or price can change that the Phanes web store fails to correct the information on the web pages in a timely manner. In such a case, the online store Phanes will notify the buyer of changes and will allow it to rescind the contract or replace the ordered item.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



You may cancel your order by notifying us in writing via e-mail: info@alfabiro.si at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

If you cancel your order after we have dispatched the products, then you must return the products to us at this address.

Alfa Biro d.o.o.

Preloška cesta 5

3320 Velenje


The products should be returned at your own expense.

We recommend the use a trackable shipping service, especially for higher valued products

The consumer must return the item to the seller undamaged and unused, in the original packaging, (make sure when trying out the clothes  that you do not have makeup, perfume or deodorant on your clothes) and in unchanged quantity. In the event that we receive a damaged, scented product, a product with makeup stains, a washed product, in a different condition than you were sent, we have the right to refuse the refund or by agreement with the buyer, refund without the cost of remedying the defect of the returned article (cleaning, repair, replacement of the original packaging). When returning goods, the consumer also sends an invoice for goods and personal data and a transaction account to which he wishes to receive a refund. A refund will be made within 14 days of receipt of the goods.

In the event that the consumer receives goods that have damaged packaging or shows signs of opening, the consumer must inform the courier service thereof. The consumer can also notify the seller about this, and he will try to resolve the complaint with the courier service as soon as possible.



Your order is delivered by Pošte Slovenije

We will arrange for delivery of the products you order to the address which you specify in the check-out procedure. The time for delivery depends on destination.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If  there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.