1.Terms and conditions

The brand Phanes  is a trademark owned by company Alfa biro d.o.o. available at the domain www.phanes.si. General conditions of the operating activities cover the functioning of the on-line shop, user’s rights and business relations between provider and buyer.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred without encryption and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for

Company information:

Alfa biro d.o.o.

Preloška cesta 5

3320  Velenje


Elektronski naslov: info@alfabiro.si

Telephone:+386 40 237725

Working hours: Monday – friday from 10:00 – 15:00h



All prices in the online shop www.phanes.si are in euros (EUR) with tax included. The prices can change without a previous notification. Prices and discounts are valid at the time of the purchase. Special offers are limited on certain period and are highlighted in our online shop.


Import taxes, localized duties and VAT payments

For shipments outside of the EU, we will state the retail value of all goods contained in the shipment. Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country. The customer is considered the ‘importer on record’ and as such must comply with all laws and regulations, including import duties and tax, levied by the country in which you are receiving the goods. Customs policies vary from country to country; please contact your local customs office for further information.


Ordering Products

To buy products from our online shop, you first need to select the product by putting it in to the shop cart and then you follow the instructions, which will lead you to the final payment. All products that are shown in our online shop are in stock. However, if a technical error occurs, it could happen that our stock is incorrect. In this case we will inform you about it and cancel your order without any financial consequences. As all of our products are hand made, we can always make a new product for you even if it is not in the stock, and deliver it to you at agreed time.

When you find a product that suits your needs, click the button “Add to cart”. You can add more products to the cart. To remove the products from the shopping cart click the button “Remove” next to the product that you do not wish to buy. When you finish with selection of the products, click the button “Buy” next to your shopping cart.




Credit cards

Refunds will generally be made by means of a credit to your original payment method. We do not store customer credit card details.



Your order is delivered by Pošte Slovenije.

We will arrange for delivery of the products you order to the address which you specify in the check-out procedure. The time for delivery depends on destination.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If  there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.


Return :

You may cancel your order by notifying us in writing via e-mail: info@alfabiro.si at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

If you cancel your order after we have dispatched the products, then you must return the products to us at this address.

Alfa Biro d.o.o.

Preloška cesta 5

3320 Velenje


The products should be returned at your own expense. We recommend the use a track able shipping service, especially for higher valued products

The consumer must return the item to the seller undamaged and unused, in the original packaging, (make sure when trying out the clothes  that you do not have makeup, perfume or deodorant on your clothes) and in unchanged quantity. In the event that we receive a damaged, scented product, a product with makeup stains, a washed product, in a different condition than you were sent, we have the right to refuse the refund or by agreement with the buyer, refund without the cost of remedying the defect of the returned article (cleaning, repair, replacement of the original packaging). When returning goods, the consumer also sends an invoice for goods and personal data and a transaction account to which he wishes to receive a refund. A refund will be made within 14 days of receipt of the goods.

In the event that the consumer receives goods that have damaged packaging or shows signs of opening, the consumer must inform the courier service thereof. The consumer can also notify the seller about this, and he will try to resolve the complaint with the courier service as soon as possible.